When you visit our webshop or place an order, we process various types of data.
2. Information you provide to us:
Identification details: First name, last name.
Contact details: Address, house number, postal code, city, and email address.
Order details: Information about the products you purchase.
Payment details: We do not have access to full credit card numbers or bank details; these are securely processed by our payment provider. However, we do receive the payment status.
Automatically collected information:
When you visit our website, we automatically collect certain information about your device and your behavior on the site through cookies and similar technologies (see the “Cookies” section). This includes, among other things, your IP address, browser type, time zone, and how you navigate through the site.
3. Purpose and Legal Basis of Processing
We process your data for the following purposes:
Order fulfillment (Performance of a Contract):
To deliver your order, we must share your name, address, and contact details with our distribution partners and carriers. As we work with international warehouses, this is necessary to perform the contract and ensure your package reaches you.
Customer service:
To assist you with questions or complaints via email.
Legal obligations:
For administrative and tax purposes, we are legally required to retain invoice data for 7 years.
Marketing (Consent/Legitimate Interest):
To send you newsletters or offers (if you have subscribed). You can unsubscribe at any time.
4. Sharing Data with Third Parties
We never sell your data to third parties for commercial purposes. However, we do share data with parties that are necessary for our services:
Logistics partners and Suppliers:
As certain products are shipped directly from our distribution centers or partners outside the European Union, we share your name, address, and phone number with these parties and the relevant parcel services (such as DHL, PostNL, or local couriers) to enable delivery.
Webshop platform:
Our store operates on third-party software (e.g., Shopify or WooCommerce), which processes and securely stores data on our behalf.
Payment providers:
For the secure processing of your payment.
International data transfers:
If products are shipped directly from a partner location outside the European Economic Area (EEA) (for example, from Asia), your name and address details will be shared with that partner. We ensure that this is done solely for the specific purpose of delivery (performance of the contract).
5. Cookies
Use of Cookies
Like many other websites, we use cookies and similar technologies on our site. Because our webshop uses the Shopify platform, specific cookies are placed that are necessary for the technical operation of the store. More information can be found in Shopify’s cookie policy.
Why do we use cookies?
We use cookies to analyze, secure, and optimize our services. We do this based on our legitimate interest in providing you with a properly functioning webshop. Specifically, we use cookies for:
Functionality:
To remember your session, such as the products in your shopping cart and your language preferences.
Analytics:
To gain insight into how visitors use our site so we can improve the user experience.
Marketing:
With your consent, we (and third parties) may place cookies to tailor advertisements and offers to your interests, both on and off our site.
Managing cookies
Most browsers automatically accept cookies by default. However, you can configure your browser to refuse or delete cookies. Please refer to your browser’s help function for instructions.
Please note: Blocking or deleting cookies may negatively affect your user experience. Some features of our webshop (such as the checkout process) may not function properly without cookies. Additionally, refusing cookies does not mean you will no longer see advertisements online; it only means that these advertisements will no longer be tailored to your browsing behavior.
6. Retention Period
We do not retain your data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it longer (such as the 7-year tax retention obligation for invoices).
7. Your Rights
Under the GDPR, you have the following rights:
Access:
You have the right to know what data we hold about you.
Correction:
If your data is incorrect, we will correct it.
Erasure:
You may request that we delete your data (right to be forgotten), provided there is no legal obligation requiring us to retain it.
Objection:
You may object to the use of your data for marketing purposes.
Would you like to exercise one of these rights? Please send an email to info@velourenewyork.com
8. Security
We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured, please contact us.
9. Changes
We may update this Privacy Policy from time to time. Changes will be published on this page. We recommend reviewing this policy regularly.